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Telephone Communication Application Module

Telephone communication application with BI (Business Intelligence) includes following modules. 

  • Market Strategy & Plan
  • Market Segment
  • Marketing Campaign
  • Competitor
  • Sales Statistics
  • Sales Channel
  • Product
  • Product Specification
  • Strategic Product Portfolio Plan
  • Product Offering
  • Product Performance
  • Product Usage Statistics
  • Telephone Communication Suppliers
  • Customer
  • Customer Order
  • Customer Interaction
  • Customer Statistics
  • Customer Problem
  • Customer SLA
  • Applied Customer Billing Rate
  • Customer Bill
  • Customer Bill Collection
  • Customer Bill Inquiry
  • Service
  • Service Specification
  • Service Applications
  • Service Configurations
  • Service Performance
  • Service Usage
  • Service Strategic Plan
  • Service Trouble
  • Service Test
  • Resource
  • Resource Specification
  • Resource Topology
  • Resource Configuration
  • Resource Performance
  • Resource Usage
  • Resource Strategy & Plan
  • Resource Trouble
  • Resource Test
  • Staff
  • Supplier & Partner
  • Supplier & Partner Plan
  • Supplier & Partner Interactions
  • Supplier & Partner Product
  • Supplier & Partner Order
  • Supplier & Partner SLA
  • Supplier & Partner Performance
  • Supplier & Partner Problem
  • Supplier & Partner Statistics
  • Supplier & Partner Bill
  • Supplier & Partner Bill Inquiry
  • Supplier & Partner Payment
  • Events
  • Call Services
  • Generate Bill
  • Pay Bill
  • Report Equipment Fault
  • Document Generation
  • eBills
  • Promotions
  • Agreement Management

Source: http://www.databaseanswers.org/data_models/Telecomms/Information_Framework.htm